Why Your Support Team Needs an Intelligent Support Agent for Dynamics 365
Every support team knows the routine. An email arrives, someone reads it, opens the CRM, creates a case, assigns a…
Accelerate workflows with Mazik’s AI‑powered Business Agents
We have published four AI agents on the Microsoft Marketplace, each built natively on Copilot Studio, Agent Flows, and Dynamics 365 Finance and Operations. These are not proof-of-concept tools. They are live, tested, and deployable in two to six weeks, without customisation to your ERP.
Our agents automate the processes that consume the most time and carry the highest risk of error: procurement requisitions, purchase orders, inventory replenishment, and IT support triage. Each one works inside the Microsoft tools your teams already use, with no disruption to existing approval workflows or ERP configuration.
As a Microsoft Solutions Partner with NHS DSPT accreditation, we design every agent with enterprise governance, role-based security, and a full Dataverse audit trail built in from the start.
Our AI Agents for Dynamics 365
Purchase Order Agent
Convert Teams messages, supplier emails, and vendor PDFs into validated draft purchase orders in D365 Finance and Operations automatically. AI Builder extracts vendor, item, pricing, and delivery data. Every field is checked against ERP master data before a draft PO is created.
Available on the Microsoft Marketplace.
Available on the Microsoft Marketplace.
Purchase Requisition Agent
Let teams raise compliant purchase requisitions from Microsoft Teams or Outlook, validated against live D365 budget data and procurement policies before the approver ever sees them. No ERP access required for end users. No custom workflow rebuild.
Available on the Microsoft Marketplace.
Available on the Microsoft Marketplace.
Inventory Stock Agent
Monitor stock levels across every site, 24 hours a day, and generate draft purchase orders automatically when items fall below their reorder point. The agent follows your Min/Max rules, vendor assignments, and lead-time policies inside D365 Finance and Operations.
Available on the Microsoft Marketplace.
Available on the Microsoft Marketplace.
Intelligent Support Agent
Transform inbound support emails into structured, prioritised CRM tickets in Dynamics 365 automatically. P1 intelligence surfaces historical case context for critical issues. Users receive real-time status updates by email without any involvement from the support team.
Available on the Microsoft Marketplace.
Available on the Microsoft Marketplace.
Industries We Serve
Purpose‑Built AI Agents
Designed specifically to automate procurement, operations, and support workflows with real measurable impact.
Deep Microsoft Ecosystem Expertise
Built natively on Dynamics 365, Power Platform, and Copilot to ensure seamless integration and zero disruption.
Industry‑Ready Automation
Pre‑configured agent capabilities tailored for sectors including healthcare, retail, and public services.
Fast Deployment, Real Results
Get value quickly with ready‑to‑use agents that reduce manual effort and improve accuracy from day one.
