Real-Time Streaming Analytics in Dynamics 365 Contact Center: From Live Signal to Live Action
Every contact centre supervisor knows the feeling. A queue builds, wait times creep up, and the report that explains it…
Contact Centre Transformation in Healthcare
A healthcare services provider replaced legacy telephony with Dynamics 365 Contact Center, introducing self-service IVR, live chat, and email routing on a single omnichannel platform. The transformation reduced call volumes, improved patient experience, and gave agents a unified workspace with AI-powered support.
- Products & Services:
- Microsoft Dynamics 365 Contact Center
- Microsoft Copilot Studio
- Microsoft Teams Phone
Enterprise AI Agentic Adoption
A professional services organisation deployed a secure AI agent environment to explore document intelligence and automation. This enabled safe experimentation and accelerated AI readiness.
- Products & Services:
- Azure OpenAI Service
- Azure AI Search
- Azure Document Intelligence
Non-Profit Finance Transformation
A global non-profit modernised procurement, expenses and financial operations through a unified finance platform. Automation reduced manual workload and strengthened accountability.
- Products & Services:
- Microsoft Dynamics 365 Finance
- Finance approvals and workflow automation
- Microsoft Teams integration
Healthcare Patient Services Transformation
A major healthcare provider modernised patient services and clinical operations through an integrated digital platform. The result is higher accuracy, efficiency and improved patient experience.
- Products & Services:
- MazikCare Suite
- Microsoft Healthcare Cloud Platform
- Microsoft Integration Tools
Digital Transformation for NHS Healthcare
A multi‑site NHS provider upgraded digital operations across hospitals and community services. The transformation improved coordination, governance and service delivery.
- Products & Services:
- MazikCare Patient Connect 365
- Microsoft Dynamics 365 Customer Engagement
- Microsoft Healthcare Cloud
Digital Transformation for Assisted Living Provider
A multi‑site care organisation streamlined HR, finance and resident services with a unified cloud platform. Staff now work more efficiently with clearer visibility across all homes.
- Products & Services:
- Microsoft Dynamics 365 Customer Engagement
- Microsoft Dynamics 365 Human Resources
- Microsoft Dynamics 365 Finance & Operations
Digital Modernisation in Healthcare
A healthcare organisation upgraded legacy systems and modernised core workflows through a unified digital platform. This transformation improved operational efficiency and strengthened service delivery across care teams.
- Products & Services:
- MazikCare Suite
- Microsoft Dynamics 365
- Microsoft Power Platform
