Healthcare staff across the UK spend up to 70% of their time on administrative tasks, leaving far less time for the people who need them most. Patient access teams face a growing challenge: patients reach out through phone, email and live chat, yet these channels often run on separate systems with no single view of the interaction.

Join Mazik Global and Microsoft for a practical session on how Dynamics 365 Contact Centre brings voice, live chat and email into one AI-supported platform. We have helped healthcare organisations automate over 1,200 daily patient interactions, delivering a 30% improvement in operational efficiency.