AI-Driven Customer Experiences: Why Service Teams Love Dynamics 365 Customer Service
Introduction Dynamics 365 Customer Service is setting a new standard for support. As UK service teams face growing demands, this…
About AI Summit 25
Mazik AI Summit 2025 is where innovators, business leaders, and technology experts come together to explore the future of Agentic AI.
Hosted by Microsoft and Mazik Global, this summit will showcase how AI is evolving from support tools to autonomous agents that drive measurable impact across industries.
Key Outcomes:
- Understand AI ROI: Learn how organisations are moving beyond experimentation to deliver measurable business value with AI.
- Adoption Strategies: Gain practical advice on overcoming data challenges, skills gaps, and cultural barriers to AI adoption.
- Hands-On Experience: Build your first Copilot and explore scalable AI solutions through interactive labs.
- Real-World Case Studies: Discover success stories in healthcare, finance, and the not-for-profit sector, demonstrating ROI, efficiency, and impact.
- AI at Scale: Explore how to move from pilots to enterprise-wide adoption using Azure AI, Microsoft Fabric, and the Power Platform.
- Future of AI: Get insights into emerging innovations such as Retrieval-Augmented Generation (RAG), AI agents, and next-generation Copilots.
- Networking & Collaboration: Connect with CIOs, CTOs, industry leaders, Microsoft experts, and fellow innovators.
- Actionable Next Steps: Leave with frameworks, strategies, and readiness assessments to accelerate your AI journey.
Who Should Attend?
- C-suite leaders (CEOs | CIOs | CTOs | CFOs | CMOs)
- AI Platform Architects
- Business Intelligence (BI) Leads
- Digital Transformation Strategists
- Sectors IT Leaders (Healthcare | Non-Profits | Finance | Goverment and more)
- Technology Decision-Makers
Agenda
08:30 – 09:30
Registration and Networking Breakfast
- An opportunity to connect with peers from across sectors and set the stage for the day ahead.
09:30 – 09:45
Welcome and Opening Remarks
- A look at how the AI landscape has evolved over the past year—and where it is heading next—as organisations shift from experimentation to enterprise transformation and long-term value creation.
09:45 – 10:15
Keynote: Delivering ROI with AI – From Experimentation to Enterprise Value
- How Microsoft’s AI strategy has matured to focus on productivity, trust, and tangible business outcomes—building on the lessons from the first wave of Copilot adoption.
10:15 – 11:00
Laying the Foundations – Unlocking Immediate Value
- Practical ways to start small: quick-start use cases and real-world examples of where early adoption has already delivered meaningful results.
11:00 – 11:15 | Coffee & NetworkingÂ
11:15 – 12:15
Executive Panel Discussion: Navigating Adoption Challenges
- Candid insights on how leaders are addressing common hurdles—data readiness, skills gaps, and organisational change—while ensuring adoption aligns with business priorities.
12:15 – 13:00
AI in Practice – Case Studies with Measurable Impact
- Examples from across sectors—including enterprise, public, private, and not-for-profit—showcasing how organisations are translating problems into solutions and delivering ROI, efficiency, and improved outcomes.
13:00 – 14:00
Lunch & Networking
- An informal opportunity to continue conversations and connect directly with Microsoft experts, partners, and peers.
14:00 – 15:30
Scaling AI – From Departmental Pilots to Enterprise Strategy
- Exploring how organisations are moving beyond isolated pilots to embed AI across the enterprise and prepare for the next wave of innovation.
14:00 – 15:30
Hands-On Labs
- Interactive sessions designed to explore specific use cases, tools, and approaches in depth.
15:30 – 15:45
Closing Reflections & Key Takeaways
- Reinforcing the AI maturity model and outlining practical next steps, including opportunities for tailored workshops and readiness assessments.
16:00 Onwards
Networking Reception
- An informal opportunity to continue conversations and build connections with peers and experts.
