Automating HR Tasks and Talent Engagement with AI in Dynamics 365 Human Resources
HR is under real pressure to deliver efficiency at scale. McKinsey reports that up to 30% of current working hours…
- Industry: Healthcare (UK & EU)
- Organisation Size: Large‑scale provider serving 250,000+ patients annually
Overview
A leading healthcare services organisation operating across the UK and Europe sought to modernise their patient care and medication management operations. The organisation supports more than 250,000 patients with complex pharmacy services, home‑based cancer care, decentralised clinical trials, and end‑to‑end solutions for rare disease medicine distribution.
The Challenge
The organisation was constrained by ageing, disconnected systems that could no longer support the scale and complexity of its healthcare operations. Critical workflows across pharmacy, clinical services, and patient management were fragmented, creating inefficiencies and limiting visibility. To continue delivering safe, timely patient care, a complete digital modernisation was required
The Solution
Mazik Global delivered an end‑to‑end transformation using MazikCare and Microsoft Dynamics 365 to modernise prescription management, clinician services, logistics, and enterprise operations.
- Patient scheduling and call centre management
- Case management and field services
- Prescription management and clinician visit management
- Contract and referral management
- Document processing enabled through Kofax
- Prescriber and clinician portals
- Materials management, advanced warehousing, logistics, and track‑and‑trace
- Billing, invoicing, finance, supply chain, and HR operations
- Logistics tracking via a custom Power App
This delivered full visibility from warehouse to patient dosage, improved prescription accuracy, and reduced operational waste.
