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Join Our Webinar on 15th July, 2026: Less Admin, More Care: D365 Contact Centre for Healthcare

Mazik Global AI Agents are now LIVE on Microsoft Marketplace - Smarter automation for Dynamics 365 & Azure

Live Webinar:
Less Admin, More Care
D365 Contact Centre for Healthcare

About This Webinar

It is widely reported that NHS staff can spend up to 70% of their time on administrative tasks, leaving far less time for direct patient care. Healthcare contact centres face a growing challenge: patients reach out through phone, email, and chat, but these channels often run on separate systems.

Join Mazik Global and Microsoft for a practical session on how Dynamics 365 Contact Centre brings voice, live chat, and email into a single, AI-powered platform. We have helped healthcare organisations automate over 1,200 daily patient interactions, delivering a 30% improvement in operational efficiency.

  • 15 July, 2026 | 13 : 00 - 14 : 00
  • Webinar
Register Now

What You Will Learn?

  • How AI-powered live chat can resolve common patient enquiries without agent involvement
  • How intelligent IVR routes patient calls to the right team first time
  • How automated email triage ensures every enquiry is prioritised and routed accurately
  • How healthcare organisations are achieving measurable improvements in patient access and staff productivity

Key Challenges We Address

  • Staff spending more time on admin than on patient care
  • Fragmented communication channels with no single view of patient interactions
  • Patients repeating themselves across phone, email, and chat
  • Difficulty routing enquiries to the right team without multiple transfers

Who Should Attend?

  • Patient access and contact centre managers
  • Digital transformation and IT leads in NHS Trusts and healthcare providers
  • Operations directors responsible for front-line service delivery
  • Private healthcare organisations looking to modernise patient communication

Agenda!

13:00 – 13:05

Welcome and Introduction to Mazik Global

13:05 – 13:15

Industry Perspective from Microsoft

13:15 – 13:20

D365 Contact Centre Capabilities

13:20 – 13:30

Client Case Study and Use Cases

13:30 – 13:50

Live Demo

13:50 – 14:00

Questions and Answers

Frequently Asked Questions

Healthcare organisations across the NHS and private sector, including patient access leads, contact centre managers, digital transformation teams, and IT leaders.

No. D365 Contact Centre integrates with any existing CRM through over 1,400 connectors.

 

Yes. All registered attendees will receive access to the full recording after the session.

Three core capabilities: AI-powered live chat, intelligent IVR call routing, and automated email triage.

Yes. The challenges of fragmented communication and high admin workload apply equally across NHS and private providers.

 

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Live Webinar:

Less Admin, More Care: D365 Contact Centre for Healthcare

  • 15 July 2026 | 13:00–14:00 BST
  • Webinar
Register Now